Frequently Asked Questions
💆 About Our Store
What makes Járaux different from other skincare brands?
We focus on simplicity, transparency, and results. Our products are carefully formulated with high-quality, skin-loving ingredients that actually work — without the unnecessary fillers or over-complicated routines.
Are your products cruelty-free and safe?
Yes. Everything at Járaux is cruelty-free, dermatologist-tested, and made with non-toxic, skin-safe ingredients. We’re committed to giving you skincare you can feel good about using daily.
Do you ship worldwide?
We currently ship across the U.S. and select international locations. More regions are being added soon!
🌸 Skincare Benefits
Will your products work for all skin types?
Our collection is designed to support most skin types — dry, oily, combination, and sensitive. We believe skincare should be inclusive and adaptable to real people’s needs.
How long does it take to see results?
Most customers notice improvements in their skin within 2–4 weeks of consistent use, though results vary depending on skin goals and lifestyle.
Is your skincare clean and safe?
Yes — we’re committed to gentle but effective formulations. We avoid harsh irritants and focus on ingredients that support healthier-looking skin over time.
🧼 Care & Use
How should I store my skincare?
Keep your products in a cool, dry place away from direct sunlight to maintain freshness and potency.
Do I need a full routine to see results?
Not at all. Many customers start with just one or two essentials and expand over time. Consistency is more important than the number of products.
Is Járaux skincare for men too?
Yes — healthy skin has no gender. Our products are designed for anyone who values clear, nourished, and confident skin.
🏡 Practical Information
How does Járaux give back?
We believe beauty should have a positive impact. That’s why we’re committed to sustainable packaging, ethical sourcing, and supporting skin-confidence initiatives in our community.
Can I trust the quality?
Absolutely. Every product is created with strict quality standards, and customer feedback is at the heart of everything we do.
Do you offer subscriptions?
Yes — for customers who never want to run out, we offer flexible subscription options with built-in savings.
✨ Our Skin Philosophy
At Járaux, we believe skincare should be:
Simple: Routines that fit your lifestyle, not complicate it.
Honest: Ingredients and results you can trust, without empty promises.
Empowering: Beauty is about confidence, not perfection.
Sustainable: Taking care of your skin shouldn’t come at the planet’s expense.
Our philosophy is rooted in creating products that make you feel radiant, confident, and comfortable in your own skin — every single day.
📦 Ordering & Shipping
How long does shipping take?
- Standard Shipping: 3-4 business day for processing, then 7-10 Days for Delivering
- Free Shipping: Available on orders over $30
All orders are carefully packaged to ensure your bowl arrives in perfect condition.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not fully happy, send it back for a refund.
Do you package sustainably?
Yes — we use recyclable packaging and are working toward 100% eco-friendly shipping solutions.
Note: For hygiene reasons, returned items must be unused and in original packaging.